At Win To Support, we strive to provide our customers with high-quality software licenses, and other digital products. Please review our Refund and Returns Policy carefully before making your purchase, as software licenses are subject to specific conditions due to their digital nature.

Refunds for Software Licenses

Since software licenses are delivered digitally and activated upon purchase, we operate under a no-refund policy for most products. Once the activation key has been issued or the product has been downloaded, we cannot offer returns or refunds, except under certain exceptional conditions listed below.

Eligible Refund Conditions:

1. Non-Delivery of License: If you did not receive the software license or activation key within 24 Hrs after purchase, please contact us immediately, and we will re-issue the license or provide a refund.
2. Defective License Key: If the license key provided to you is invalid or does not work, please report the issue within 7 days of purchase. After verifying the issue, we will either replace the key or issue a refund.
3. Unauthorized Purchase: If you believe the purchase was made fraudulently or without your consent, please report the issue along with supporting documentation. If confirmed, we will issue a full refund.

Non-Refundable Circumstances:

1. Change of Mind: We cannot provide refunds if you change your mind after purchasing or activating the software license.
2. Activated Licenses: Once a license key has been used or activated, it cannot be returned or refunded.
3. Incompatibility: It is your responsibility to ensure that your device meets the minimum system requirements for the software before purchasing. Refunds will not be issued due to incompatibility issues.
4. Incorrect Purchase: Refunds are not available if you accidentally purchased the wrong product or version. Please review the product details carefully before completing your order.

 

Requesting a Refund:

If you believe you are eligible for a refund under the conditions mentioned above, please contact our customer support team at [email protected]

 with the following details:

• Order number
• Description of the issue
• Proof of the issue (if applicable)

Our team will review your request and respond within  3-5 business days

Exchanges:

We do not offer exchanges for software licenses, as they are digitally delivered products. If you experience issues with your product, our team will assist you in troubleshooting or replacing the defective license key.

License Activation Issues:

If you encounter problems activating your software, please contact our support team. We are happy to assist in resolving activation issues or reissuing keys if needed.

Contact Us:

For any questions or assistance with your purchase, feel free to reach out to us at contact@winsoftservices.shop  Our customer service team is available to help resolve any concerns you may have.

Win To Support  reserves the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with the effective date of the change.

This policy is designed to protect both the customer and the business when handling digital products like software licenses, where refunds and returns are more complex than with physical goods.